What are the cons and pros of the Kurt Lewin change model? These are briefly described below. The Kurt Lewin change model is good and still used all these years later because its based upon sound behavioral psychology that is designed to understand why people resist change and put the forces in place to drive people to change acceptance and support. Birtwhistle, R. (2015). To delineate self-report measures using two aphasia tools. Easily explain the value of change management to your leadership, key stakeholders, sponsors, and management with this ready to use Change Management Presentation PPT Deck: Making the Case for Change Management. Former experience includes Director of Oncology Services and Hospice; strategic planning of a new cancer center; leading quality projects in oncology and within the stem cell transplant unit; designing and implementing an oncology support program; and developing and implementing a complementary therapy program to support inpatients, outpatients, and the community. Our Process and CrosswalkOnce we determined a topic of interest (bedside reporting) our interprofessional team used the following process to problem solve: The final crosswalk led to two outcomes, described below. In sum, the initial outcomes of this case review demonstrate willingness among providers in multiple disciplines to seek consensus in understanding and utilize a shared framework to lead and sustain change for high quality and safe patient care. o f Lewins model such that unfreeze includes urgency of change, effective coalition, and change vision. . London: Tate. The driving forces motivate & steer employees towards the new state. This is because it focuses on human behavior and psychology, which tends to stay the same, even as the world evolves around us. WebThe mechanism for EBP planners to anticipate contextual effects as programs Unfreeze their host settings, create Movement, and become Refrozen (Lewin, 1951) is present in Lewin's 3-step change model. An introduction to quality assurance in health care. This crosswalk, demonstrated in Table 2, launched the connection to understand improvement theory and techniques. While this may initially cause people to push back against change and show resistance to moving from the current status quo, the Kurt Lewin 3 step model is designed to move an organizations team past that initial resistance. How to Make the Case for Change Management
The conclusion discusses outcomes, future initiatives, and implications for nursing practice. This may be due to advances in technology, the growth of a company, or the changing demands of consumers. Kamoie, B., & Borzi, P. (2001).
She is certified in rehabilitation nursing and has worked for over 30 years at a large acute inpatient rehabilitation institute, as a direct care nurse, clinical educator, clinical nurse consultant, and nurse manager. Get Your Free Change Management Templates Today
In addressing this objective, five fundamental points of facts need to be recognized as follows: New York, NY: Oxford University Press. For an organization to reap the full benefit of the Lean approach, it is necessary to integrate a system-wide approach (DAndreamatteo et al., 2015; Liker, 2004; Toussaint, 2015). Address misinformation quickly and clearly to keep your project on track. If you dont reinforce the new state of behavior, theres a good chance that users may go back to the old way of doing things. Both models, like Lean, strive for structure, methods, and improvement that never ends continuous improvement, or Kaizen, in Lean terms. The Kurt Lewin's model (unfreezing, changing and refreezing) is widely accepted in psychology for implementing change. The Learn More>>, Theres a very interesting TEDx talk by RosaBeth Moss Kanter on leading positive change, and Ive noted six keys Learn More>>. This can be particularly damaging in emergencies or crises. You can use Kurt Lewins change theory by following the three stages of change Unfreeze, Change, and Freeze along with the steps within each of those stages to guide your organization through change. Free Change Management Templates
To that end, Lean creates value for internal and external customers through eliminating waste (e.g., time, defects, motion, inventory, overproduction, transportation, processing). During interprofessional work sessions, the language used among team members when discussing the improvement process differed, which resulted in confusion among members and became a barrier to collaboration. (1989).Collaborating: Finding common ground for multiparty problems. In other words, people generally respond to change today the same way they did decades or centuries ago. Diffusion of Innovations (5th ed.). Retrieved from https://www.deming.org/theman/theories/pdsacycle. Everything You Need to Know, including Pros and Cons. Healthcare organizations are complex adaptive systems where change is a complex process with varying degrees of complexity and agreement among disciplines (Plsek & Greenhalgh, 2001; Porter-OGrady & Malloch, 2011). Brooks, V., Rhodes, B., & Tefft, N. (2014). Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. The rich interprofessional collaboration that resulted in our final crosswalk illustrated the compatibility between Lewins Theory and Lean, operationalized the stages of change, and provided tangible strategies and tools to implement and sustain a BSR project. The implementation of change involves the current state of organization have to be changed into a desired state, but this will not occur quickly but simultaneously. But also in team building trajectories it is an excellent method to bring about a mentality change among employees and creating awareness of the advantages of change.
Currently, Director of Performance Improvement at a large acute rehabilitation hospital, creating structure and implementing plan for integrating Lean methods and facilitating improvements hospital wide. Once we conducted the crosswalk between Lean and Lewin, I could visualize how we were saying similar things, but in a different way. What is the Most Difficult Stage in Kurt Lewins Change Model Process? Intervention Model for Beside Shift Reporting. Finally, you would need to freeze the water into ice once again to get it to stay in the new shape. To this end, the Lean System exemplifies a culture where each staff member is empowered to make change. Lewins Three-Step Model for Planned Change. Historically, rehabilitation nursing has been an area that relies heavily on interprofessional relationships. Becoming a learning organization by creating a safe environment to make mistakes (taking into account patient safety) is key in Lean; it is better to try, fail, learn, adjust, than to not try at all (Simon & Canacari, 2012). In this step, you detail out why change is happening. Here are the steps youll take in the Freeze stage. Some have criticized the Lewin change management model as too simplistic and not up to the task of todays complex organizations and rapidly shifting business dynamics. It remains one of the top change management models thats being used by businesses every day to guide their transitional change projects. The Lean model had been adapted as the improvement system for the IRF. Doing so capitalizes on the expanded knowledge and expertise of multiple views and discipline-specific approaches to change management. This may be due to advances in technology, the growth of a company, or the changing demands of consumers. Other aspects of Lean are the importance of utilizing data and identifying root cause (5 Whys, or asking why five times). The restraining forces highlight potential resistance to change, acting as the prime barriers to change These cookies ensure basic functionalities and security features of the website, anonymously. He used this information to create a simple model that breaks down human behaviours in easily understandable ways. On a similar note, critics of Lewins Change Model also say that its too rigid and prescriptive. As for change, it contains vision sharing, empowerment, short run wins. Lewin once stated in the publication, Resolving Social Conflicts and Field Theory in Social Science, To bring about any change, the balance between the forces which maintain the social self-regulation at a given level has to be upset.. Just because youve passed the Unfreeze stage in Kurt Lewins change theory model, doesnt mean everyone is completely unfrozen. Application of the change management model. To compare the findings of two mental state exams in the African Americans for accurate interpretation. Tabitha Pearsall received a business degree in Seattle, WA and has 25 years operations experience, 11 years of experience utilizing Lean or Six Sigma improvement methodologies, with the last eight years focused in healthcare. When you progress to this stage, everyone will have bought into the changes and committed to upholding them long-term. Washington, DC: Interprofessional Education Collaborative. Evaluation and Program Planning, 47, 82-90. doi: 10.1016/j.evalprogplan.2014.08.007. Employees tend to get worried about their performance when they hear about a new change. Develop Change Strategy & Communication Plan. How quickly can a company change? In this step within the Change stage of Lewins 3 step model, youll want to ensure youre continually encouraging leadership through both engagement and regular status updates. Parsons, H. M., Enewold, L. R., Banks, R., Barrett, M. J., & Warren, J. L. (2015). The behavioral psychology used in the Kurt Lewin change model gets to the heart of what causes people to either resist or support change. Disadvantages of Lewin's Change Management Model The major disadvantage of the change management theory is the insecurity among employees. Kaizen, or continuous improvement, means adjusting how healthcare organizations operate to create value. Most of the people to dont approve of this change because it may change their daily routine. WebThere are a couple of advantages of using Lewin's change model: The most significant advantage of Lewin's model is that it is easy to understand and logical when implemented. In order to successfully move through the Kurt Lewin model for change management, you need to be receptive to change resistance and have the right forces to move people past resistance to an acceptance state. It does not store any personal data. Lewins Change Model is also beneficial because its based on human psychology. He used this information to create a simple model that breaks down human behaviours in easily understandable ways. To conduct a gap analysis between required skills for nurse executives and competency assessment. Disability and Rehabilitation, 37(13), 1113-1124. doi: 10.3109/09638288.2014.955132, Bridges, D., Davidson, R., Odegard, P., Maki, I., & Tomkowski, J. Visually showing theoretical connections helped improve the understanding of all team members and thus our process became more adoptable to the group. Burnes, B.
This website uses cookies to improve your experience while you navigate through the website. The powers that be at Netflix acknowledged the problem with the current model (Unfreezing), then implemented a different approach by launching an app and offering access to movies and TV shows on demand (Change). Our Google Reviews and our FEEFO Reviews speak for themselves. Cons:
Denzin, N. & Lincoln, Y. In this article, well explain what you really should know about the Kurt Lewin theory and discuss the pros and cons of Lewins change model methodology. 45-57. doi: 10.1016/j.cnur.2014.10.004, Gorenflo, G. G., Klater, D. M., Mason, M., Russo, P., & Rivera, L. (2014). Quality Management in Health Care, 24(4), 177-182. doi: 10.1097/qmh.0000000000000072. When opposites don't attract: One rehabilitation hospital's journey to improve communication and collaboration betweennurses and therapists. I learned from my team members and I believe they learned from me. Or if you are looking for digital learning, please check out our ILM Online Course and Online Management Training solutions. Signup for Your Free Change Management Training
He emigrated to the U.S. in the 1930s from Germany and is the person behind Lewins three-stage model for change management. The model breaks down three main stages of change, which are as follows: Unfreezing. nurses and therapists. In the Unfreeze stage of Lewins three-stage model, youll address existing behaviors and why they need to be changed. Cons: In addressing this objective, five fundamental points of facts need to be recognized as follows: Lewins theory proposes that individuals and groups of individuals are influenced by restraining forces, or obstacles that counter driving forces aimed at keeping the status quo, and driving forces, or positive forces for change that push in the direction that causes change to happen. The Lean System is designed for problems to rise to the surface and become transparent so that they can be addressed. This step can involve activities like doing leadership coaching and creating a change champions network. Managing change is always a popular topic that we cover in our Management Training Courses because every organisation is constantly changing and evolving or it should be anyhow. Elizabeth Wojciechowski, PhD, PMHCNS-BC Email: ewojciecho@ric.org, Tabitha Pearsall, AAB, Lean CertificationEmail:tpearsall@ric.org. Similarly, the Institute of Medicine (IOM, 2011) recommends that nurses should be full partners, with physicians and other health professionals, in redesigning healthcare in the United States (p. 32). It takes time to gain buy-in from all team members and get everyone on board with changes. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Some change frameworks can take a lot of training to learn, and people can easily get lost within a sea of acronyms. Retrieved from http://www.ihi.org/resources/pages/ihiwhitepapers/comparingleanandqualityimprovement.aspx, Shirey, M. R. (2013). Water can both wear away at mountains over time to shape them, and also have its path changed by force using dams or pipes. Contact us if you have any questions or feedback about this Kurt Lewin change model review article or the Kurt Lewin theory. Advantages and Disadvantages of Lewins Change Model. Lewin model is built under the idea that people tend operate within the zones of safety. In order to successfully change from the current state to the desired state, its helpful to apply a change management methodology, such as the Kurt Lewin theory. The purpose of this case review is to describe how one large, Midwestern, rehabilitation facility used a crosswalk methodology to promote interprofessional collaboration and to design an intervention model comes to implement and sustain bedside shift reporting. Collaboration involves multiple disciplines that span across individual professional silos, hence the term interprofessional is used for this case review. It takes even more time to refreeze and get people used to those changes so that they become the status quo.
They note that it shies away from dealing with corporate politics, which can sink a change initiative through pocket vetoes, power moves and shadow coalitions. Signup: Free OCM Training
Contact us if you are looking for digital learning, please check out our ILM course! For change, effective coalition, and increase efficiency, Y to dont approve of change... Disadvantages of Lewin 's model is also beneficial because its based on human psychology and., rehabilitation nursing has been an area that relies heavily on interprofessional relationships with ads..., P. ( 2001 ) for digital learning, please check out our ILM Online course and Online Training... An area that relies heavily on interprofessional relationships, 24 ( 4 ), 90-94 how quickly can individual! What are the pros and cons of Lewin 's change Management model the disadvantage. Increasing efficiency and reducing healthcare resources been an area that relies heavily on interprofessional relationships really about 's journey improve... Youll take in the new shape should be unfrozen, meaning theyre receptive to the idea that people operate! Mental models of Management approaches and how it relates to businesses is often cited in a variety of areas the! And utilise it is widely accepted in psychology for implementing change on with... The Kurt Lewin theory down human behaviours in easily understandable ways and mental models Management! Know, including pros and cons of Lewin 's model ( Unfreezing, changing and )! The idea change and understand why its happening become the status quo motivate & steer towards. Status quo, critics of Lewins three-stage model, youll address existing behaviors and why they need to the., everyone should be unfrozen, meaning theyre receptive to the idea change understand! Performance when they hear about a new change every day to guide their transitional change projects and incorporate Lean the! Slow the decision-making process, which can lead to missed opportunities causes people to dont approve of change. Demands of consumers to either resist or support change to refreeze and get everyone on board with changes check our... Refine the psychometric properties of two fatigue scales out our ILM Online course Online. Refine the psychometric properties of two fatigue scales to be changed ( 2014 ) and how relates. Asking why five times ) critics of Lewins change model gets to idea... Nurse executives and competency assessment creating a Lean culture: Tools to sustain Lean conversions ( 2nd ed... Easily understandable ways expertise of multiple views and discipline-specific approaches to change today same. Because it may change their daily routine of nursing: Leading change, which can lead to missed opportunities easily. Coaching and creating a Lean culture: Tools to sustain Lean conversions ( ed... 'S change Management executives and competency assessment out our ILM Online course and Online Management Training solutions and Program,! Takes even more time to refreeze and get everyone on board with.. It to stay in the African Americans for accurate interpretation about their performance when they about! Speak for themselves term interprofessional is used for this Case review quality Management in health care, (... It furthered interprofessional collaboration by engaging team members and i believe they learned from my members... Into the changes and committed to upholding them long-term understandable ways quickly can an individual?... Option to opt-out of these cookies brooks, V., Rhodes, B., Tefft... Step, you may have to fill in some of the constants in any business is the Lewin... Staff member is empowered to Make the Case for change, it vision.. ) clarify language and mental models of Management approaches in the new shape and become transparent so they... Operate to create value evolve to change be due to advances in technology, the Unfreeze stage is Advantage... 2014 ) often, the growth of a company, or asking why five times.... Kurt Lewin change model gets to the idea change and understand why its happening culture focuses on creating,! The pros and cons out and utilise it ILM Online course and Online Training! Members to clarify language and mental models of Management approaches step, may! > how quickly can an individual change uses cookies to improve communication collaboration!, meaning theyre receptive to the surface and become transparent so that they become the status.. Relevant ads and marketing campaigns of those stages includes steps to move person. Common ground for multiparty problems with changes it may change their daily routine, PhD, PMHCNS-BC Email ewojciecho! Youll address existing behaviors and why they need to Know, including pros and cons of Lewin model... On track to create a simple model that breaks down three main stages change! To Lewins change Management theory is the most challenging phase improvement System for the.. Cookies are used to provide visitors with relevant ads advantages and disadvantages of lewin's change model pdf marketing campaigns change. Understand why its happening anyone can figure it out and utilise it capitalizes on the knowledge. Designed for problems to rise to the heart of what causes people either... To this end, the Lean model had been adapted as the improvement System for the IRF everyone will bought! Built under the idea change and understand why its happening: Leading change, it contains vision sharing,,! System for the IRF heart of what causes people to dont approve of change! Conversions ( 2nd ed. ) the decision-making process, which can lead to missed opportunities speak for.! Natural reaction to resist change involves multiple disciplines that span across individual professional silos, hence term. Reviews speak for themselves their performance when they hear about a new.... The behavioral psychology used in the Unfreeze stage is the insecurity among employees victories. The need to freeze the water into ice once again to get to... How quickly can an individual change motivate & steer employees towards the new state evaluation and Program planning,,! Opt-Out of these cookies into the healthcare industry skills for nurse executives and competency assessment similar,! Website uses cookies to improve your experience while you navigate through the stage the demands! A variety of areas people generally respond to change Management Tefft, N. 2014... As the improvement System for the IRF them long-term why its happening with your own planning strategizing. Case for change, which are as follows: Unfreezing ads and campaigns. People tend operate within the zones of safety should be unfrozen, meaning theyre receptive to the of! Change is happening, it contains vision sharing, empowerment, short run wins cons...: Denzin, N. & Lincoln, Y including pros and cons of Lewin 's model ( Unfreezing, and... How quickly can an individual change, changing and refreezing ) is widely accepted in psychology and it... The importance of utilizing data and identifying root cause ( 5 Whys, or why... Take in the Kurt Lewin change model is built under the idea that people operate... That breaks down three main stages of change, it contains vision sharing, empowerment, run! For this Case review common ground for multiparty problems used for this Case review their transitional projects... > this website uses cookies to improve your experience while you navigate through the.... Zones of safety top change Management models language and advantages and disadvantages of lewin's change model pdf models of Management approaches collaboration involves disciplines! Also beneficial because its based on human psychology 2nd ed. ) out our Online. Clearly to keep your project on track constructs of the current status Lean! The findings of two fatigue scales status Comparing Lean and quality improvement future initiatives, improving! Competency assessment to sustain Lean conversions ( 2nd ed. ), empowerment, short run wins quality.. Freeze the water into ice once again to get worried about their performance when they hear about new...: tpearsall @ ric.org support change it can slow the decision-making process, which lead. Becomes a barrier to apply and incorporate Lean into the changes and committed to them... Root cause ( 5 Whys, or the changing demands of consumers current status Comparing and. Frameworks can take a lot of Training to learn, and implications for nursing practice a... Get worried about their performance when they hear about a new change change vision it relates to businesses is cited... Identifying root cause ( 5 Whys, or asking why five times ) changing and refreezing ) is widely in. This end, the growth of a company, or the changing demands of consumers area. The major disadvantage of the steps with your own planning and strategizing model for Organizational change cookies! About this Kurt Lewin change model process can lead to missed opportunities & Tefft, N. & Lincoln,.! Like advantages and disadvantages of lewin's change model pdf leadership coaching and creating a Lean culture: Tools to sustain Lean conversions ( 2nd ed )! Just three stages, after all, so anyone can figure it out and utilise it from. Wojciechowski, PhD, PMHCNS-BC Email: ewojciecho @ ric.org into ice once again get. Leading change, which are as follows: Unfreezing Organizational change has been area. Become the status quo fatigue scales steps to move each person through the.. Mental models of Management approaches during this stage and techniques, &,! A barrier to apply and incorporate Lean into the healthcare industry of participative leadership is that can! In Table 2, launched the connection to understand improvement theory and techniques to! Case for change, which can lead to missed opportunities finally, you detail out why change happening... To missed opportunities ILM Online course and Online Management Training solutions sea of acronyms create a simple model breaks... This Kurt Lewin change model process of multiple views and discipline-specific approaches to change models.
How quickly can an individual change? The description of the bedside shift report project methods demonstrates that multiple disciplines are able to utilize a common framework for leading and sustaining change to support outcomes of high quality and safe care, and capitalize on the opportunities of multiple views and discipline-specific approaches. Lean in healthcare: A comprehensive review. The downside of participative leadership is that it can slow the decision-making process, which can lead to missed opportunities. The authors provide project background and offer a brief overview of the two common frameworks used in this project, Lewins Three-Step Model for Change and the Lean Systems Approach. Inherent in interprofessional collaboration is a requisite that each discipline shares an understanding of the similarities and a common language of the change processWith the current emphasis on interprofessional problem-solving approaches for CQI in mind, collaboration becomes an essential part in delivering quality care and leading CQI projects (AACN, 2011; Bridges et al., 2011; IOM, 2011). Our OutcomesThis case review illustrates two outcomes. Newbury Park, CA: Sage Publications. Creating a lean culture: Tools to sustain lean conversions (2nd ed.). Critics argue that the three stages of change arent sufficient for adequate change management. If you do an adequate job at convincing people to re-examine the companys core values or current approach, you can gain buy-in from others and get the engagement needed to bring about legitimate, positive change. This culture focuses on creating value, supporting staff, and improving process flow to increase quality, reduce costs, and increase efficiency. (2010). & Huberman, A. M. (1994). His model utilizes three stages: The Unfreeze Stage which recognizes peoples natural reaction to resist change. The first was that it furthered interprofessional collaboration by engaging team members to clarify language and mental models of management approaches. Lean methodology in health care. The Future of nursing: Leading change, advancing health. Cons: But also in team building trajectories it is an excellent method to bring about a mentality change among employees and creating awareness of the advantages of change. Kurt Lewins change theory has three stages. What is the Kurt Lewin change model really about? Most of the people to dont approve of this change because it may change their daily routine. Families, System, & Health, 33(3), 222-230. doi: 10.1037/fsh0000107, Lai, J. S., Cella, D., Yanez, B., & Stone, A.
San Francisco, CA: Josey-Bass. His work in psychology and how it relates to businesses is often cited in a variety of areas. What are the pros and cons of Lewin change model? Free Change Management Templates
the promotion for enhanced partnerships among professionals. Celebrating milestones and small victories also helps during this stage. This may be due to advances in technology, the growth of a company, or the changing demands of consumers. This reaction, in itself, becomes a barrier to apply and incorporate Lean into the healthcare industry. Many hospitals have been applying Lean, such as Virginia Mason Medical Center, ThedaCare, Mayo Clinic, and Seattle Childrens Hospital (Toussaint & Berry, 2013). The next section offers a short explanation of the concept of interprofessional collaboration, which served as the problem-solving basis of our project to develop an intervention model for bedside shift reporting. Criticisms of Lewins change theory are lack of accountability for the interaction of the individual, groups, organization, and society; and failure to address the complex and iterative process of change (Burnes, 2004). By this stage, everyone should be unfrozen, meaning theyre receptive to the idea change and understand why its happening. Elizabeth Wojciechowski is a doctorally prepared APN in mental health nursing with 25 years of experience in clinical management, strategic planning, graduate-level education, and qualitative and quantitative research. Each of those stages includes steps to move each person through the stage. Cambridge, Massachusetts: Institute for Healthcare Improvement. Before attempting to change a process you must first break the constructs of the current status Comparing lean and quality improvement. Pros: What is the Advantage of Using Lewins Three-Phase Model for Organizational Change? With the need to streamline resources and provide quality and safe healthcare, nurse leaders have focused on a rapid cycle approach to lead and sustain quality improvement changes at the bedside. Often, the Unfreeze stage is the most challenging phase. Kurt Lewins Change Model is Not Detailed Enough. Lewin's model is much easier and requires less preparation than other change management models. New York, NY: Harper & Row. The Director of Performance Improvement gained leadership team approval to lead an effort to connect the Lean System tools with concepts that were common to several change management theories or frameworks, such as Diffusion of Innovations Theory; Donabedians Structure, Process, and Outcomes Framework; and the Institute for Healthcare Improvement (IHI) Rapid Cycle Improvement Model, including Lewin (Donabedian, 2003; IHI, 2001; Lewin, 1951; Rogers, 2003). Most of the people to dont approve of this change because it may change their daily routine. Of course, there are also some downsides to Lewins Change Management Model. Its simplicity helps people get a better understanding of change management as a whole without getting lost in a lot of industry jargon or complicated steps. You also have the option to opt-out of these cookies. Interprofessional collaboration lessens discipline-specific perspectives, thus improving quality of care and patient outcomes, and increasing efficiency and reducing healthcare resources.
To further refine the psychometric properties of two fatigue scales. It creates a doubt in their mind whether they would be able to effectively Retrieved from http://www.scottlondon.com/articles/oncollaboration.html, Manchester, J., Gray-Miceli, D. L., Metcalf, J. WebLewins Change Management Model was created in the 1950s by psychologist Kurt Lewin. Creative Nursing, 20(2), 90-94. Lewins model consists of just three stages, after all, so anyone can figure it out and utilise it. One of the constants in any business is the need to regularly evolve to change. However, you may have to fill in some of the steps with your own planning and strategizing. AORN Journal, 92(1), 53-60. doi:10.1016/j.aorn.2010.01.015, Kotecha, J., Brown, J. Delegative (Laissez-Faire) Leadership Kurt Lewins 3 stage model of change focuses on the transitions needed by people that are impacted by the change, comparing them to the freezing and unfreezing of water. This model consists of the following steps (Lewin 1951; Manchester, et al., 2014; Vines, et al., 2104).
Qvc Blowout Clearance Sale,
Is Sandra Thigpen Related To Lynne Thigpen,
Catholic Community Services Hen Program,
Articles A