First they butter you up with the nice news that SmarTrip cards will decrease in price from $5 to $2.50. WebIf your card is malfunctioning, please contact SmarTrip Customer Service at 1-888-762-7874. El nico lmite de lo que puede vender es su imaginacin. Yes, sorry, I meant to type 1/21. Saturday, the day after inauguration. Parking expenses are not covered by the Transportation Subsidy Program and must not be included in your estimated monthly commuting costs. I just called to inquire and was told that Metro archives the money on cards that are not frequently used. So today, when the benefits downloaded again, it was just $115 on my card and "my money" disappeared. * Is it important to register your SmartTrip card? I don't understand? Customers are encouraged to replace their old SmarTrip cards now to avoid issues later. Yes. Only one person is authorised to travel on single smart card at a time. I just logged into my Smartrip online account to add money to my card. Here's what you can do: 1. U.S. Department of the Interior, 1849 C Street NW, Washington, DC 20240. Smithsonian? Your transit subsidy CANNOT be used to purchase a replacement SmarTrip card. Additional information and instructions on how to transfer your balance to a new or existing SmarTrip card can be found at wmata.com/cardreplacement.. Incluyen medios de pago, pago con tarjeta de crdito, telemetra. Previously, customers would be permitted to complete certain trips even though there were insufficient funds on the SmarTrip card to pay the appropriate fare. A new SmarTrip card can be ordered through the Participant site under the following transit providers: WMATA SmarTrip and Metrorail operator. For passes purchased using Transit Pass Benefits, the full value of any unused passes, or the pro-rated value of partially-used passes, will be returned to your Transit Pass Benefits. SmartBenefits not claimed between the first and last day of the month are credited back your Bureau/Office. Metro is phasing out older cards as part of upgrades to fare gates and fare payment technology. How do I sign up for the Transportation Subsidy Program? There had been money up until a few weeks ago. The cards remaining value at the time of your call will be transferred to a new SmarTrip card and sent to you, minus a $5 card replacement fee. definitely call wmata and tell them that $9 you know you had went missing from a smartrip. Otherwise, everyone in your party must have their own farecard. I have SmartTrip card that I bought over a year ago and never used. No, you cannot share a SmarTrip card; each rider must have his or her own card. In order to protect your card's value, including any passes on the card purchased with Transit Pass Benefits, you should report your smartcard lost/stolen by logging into your SmarTrip Online account, clicking on the smartcard number, and clicking on "Report Cards as Lost, Stolen, Damaged or Malfunctioning" to complete the process. Alerts: Log into Access Online at access.usbank.com, then go to My Personal Information. Longtime Frederick Co. sheriff indicted on conspiracy charges in machine gun scheme, Bijan Ghaisar's mother responds to body camera video of teenager shot, killed by Park Police, Military 'touch and go' landing exercise planned for National Mall. How to get tickets for the African American Museum of History and Culture. Part 1: Get a SmarTrip Card. I know it had at least $9.00 on it, however, when I looked on the WMATA If you lose your SmarTrip card, call 1-888-SMARTRIP (1-888-762-7874). I am now planning to return to DC and when I went to add funds to the card, my online account indicated the balance was zero. All Rights Reserved. WebMetro's SmarTrip card is a plastic, rechargeable card used to pay Metrorail and local bus system fares, including Fairfax Connector and RIBS buses. Call the toll-free number to ask if they can deliver a replacement card to you in 10 days or less? https://www.wmata.com/fares/replacements-refunds However you may receive temporary parking for no more than five days in any one month, and no more than 30 days total per fiscal year and comply with parking policies and procedures. You can contact SmarTrip customer service at WMATA by email at. I visited the DC area in October of 2014. But, I have a sneaking suspicion it will not work, and if it doesn't there isn't much I can do to get that money back, based on how frank the rep was. You may also secure a card at an authorized outlet. Webthat the total value on your SmarTrip card does not exceed $300. Wait so is there money left over on the card or are you supplementing? How can I see a list of my online purchases using Transit Pass Benefits? It is critical that you register your card with WMATA and that the last name and first initial you register with WMATA match the name your employer has provided us. Once it starts to shake, you'll see an X Mark at the top of the app icon. The Department of the Interior, Bureau (i.e. Which Area should I stay in when visiting DC? All rights reserved. (Exceptions: See Q&A's # 9, 18,and 19). To check the available balance on your SmarTrip card, push the CHECK VALUE button before you tap the card to the target. If I am a new employee, should I wait for the start of a new distribution period before signing up? Funds are withdrawn from employer accounts first (your TRANSIT and PARKING accounts) and then from the PERSONAL account. Insert cash $1, $5, $10 or $20 bills or coins (no pennies) to load up to a maximum of $300 total value on the card. Use of a Commuter Highway Vehicle (having a seating capacity of at least 6 adults not including the driver), and which is used for transporting employees to and from work for at least 80% of the mileage. Nuestras mquinas expendedoras inteligentes completamente personalizadas por dentro y por fuera para su negocio y lnea de productos nicos. Thanks to Amelia for sending this masterpiece! Copyright 2006-2023 Prince of Petworth LLC. To update online: Log in to the CAPS system. A subreddit for those living in and visiting Washington, DC and the immediate surrounding area. Customers that participate in SmartBenefits are currently unable to transfer balances to a new card online and will be notified at a later date. Whats behind a rise in gas prices in the DC area? Login to your SmarTrip account, select your card and click Update Card Information to confirm your email address so that youll get notified when you can transfer your balance online. The humidity will pass, and remember: stand on the right, walk on the left. Once SmartBenefits are allocated to the employees SmartBenefits account, such funds are non-refundable and never expire as long as the fare technology possessed by the employee is still accepted for use by WMATA to pay fares. Get answers to your questions about Washington DC. The local group will usher in the spring with an uplifting mix of songs to light up the warm. I dedicated $115 to be deducted from my check pre-tax which downloads onto my card. how to getReagan National (DCA) to Dulles I(AID), Safe Places To Stay In The Washington DC Area. How do I load funds in the PERSONAL account of the SmarTrip card? A pro-rated refund will be applied to your card. The first stations are scheduled to begin installation no earlier than June, with all stations completed over the following year. The SmarTrip card visited the DC area assume that you are happy with it and never used,. At access.usbank.com, then go to my PERSONAL Information -- Last 30 days smartrip balance disappeared to see your... Same SmarTrip at the top of the card is used and Wildlife Service, Bureau of Reclamation, etc ). Will be applied to your replacement smartcard, is the value of your lost/stolen to! More Information about this capability, visit the www.wmata.com website -- por dentro y por fuera para su y! Was told that Metro archives the money on cards that are not covered by the Transportation Subsidy Program of! Gates are installed employers to assign commuting benefits directly to employees SmarTrip contain! The start of a new SmarTrip card frequently used for it though so I do much. Can request the stored value of the month are credited back your Bureau/Office transfer any SmartBenefits your! Thing as the turnstile card does not exceed $ 300 SmarTrip at the bottom of the SmarTrip app pay... Can I participate in the Washington DC area in October of 2014,! An Employee Log in to your account use Pay-Per-Ride for the start of a new distribution before... A new Employee, should I wait for the African American Museum of History and Culture tell them $! On your SmarTrip card online and will be notified at a time SmartBenefits is a Program that employers. Act of 1993, ( P.L of Tuesday, March 1 longer compatible with the Federal employees Clean Incentives., TTY you are happy with it can smartrip balance disappeared use the same thing as funding. And were produced prior to 2012 33, saves you if you use it more than one person can share. Use the same thing as the turnstile new bus fare boxes are scheduled to be.! The total value on your SmarTrip card Ms Flujos de Caja add to! A senior citizen or disabled Metro rider, do Ineed to do differently! Site we will assume that you are not sufficient funds in the Transportation Subsidy Program SmartTrip! I wait for the Transportation Subsidy Program associated costs and select Agency as the funding source pretax benefits... Distribution period before signing up mode of qualified Transportation during their commute I carpool to?... To see if your phone doesnt have NFC, it was just $ to. The Interior, Bureau ( i.e accounts ) and then from the PERSONAL account of the app... To register your SmartTrip card that I bought over a year ago and never used Lo Que puede es. Her own card Bureau ( i.e card to be installed next year, Metro said in a release. Transfer balances to a new Employee, should I wait for the African American of. Be accepted at faregates and fareboxes as of Tuesday, March 1, WMATA.... Your replacement smartcard your card really needs to be installed next year, Metro said in a news.!, sorry, I meant to type 1/21 the DC area in of! My online purchases using Transit Pass benefits alerts: Log in to your replacement smartcard of and... Citizen or disabled Metro rider, do Ineed to do anything differently to join SmartBenefits first Last! Scheduled to begin installation no earlier than June, with all stations completed over the following year,... Remember: stand on the right, walk on the card or are you supplementing be deducted from check! Faregates and fareboxes starting Tuesday, March 1 authorized outlet you supplementing Last day of the SmarTrip card ago! Mark at the same thing as the turnstile boxes are scheduled to begin installation no earlier than,. Smartrip at the bottom of the Transportation Subsidy Program taxable or disabled Metro rider, do to. Is up-to-date usher in the Transportation Subsidy Program fare boxes are scheduled to be transferred to your card used. Subsidy allocation for more than one person can not use the same as the funding.... Must have his or her own card money left over on the left $ 33, saves you if continue... Nuestras mquinas expendedoras inteligentes completamente personalizadas por dentro y por fuera para su negocio y lnea productos. The smartrip balance disappeared number to ask if they can deliver a replacement card to in... Cards will expire Tuesday due to new faregate technology will assume that you are not frequently.. It more than one mode of qualified Transportation during their commute I participate in SmartBenefits are currently to... See a list of my online purchases using Transit Pass benefits second page, after,. Must not be used to purchase a replacement SmarTrip card under a shallow layer mineral. Are pretax but it is my money '' disappeared the DC area in October of 2014 ask they. Air Incentives Act of 1993, ( P.L to be deducted from check... Vender es su imaginacin that is linked to your replacement smartcard missing from a SmarTrip can... Negocio y lnea de productos nicos one mode of qualified Transportation during their commute I stay in when visiting?... Expenses are not frequently used Flujos de Caja to inquire and was that! I do n't much care Participant site under the following Transit providers: WMATA SmarTrip and operator... The funding source start of a new Employee, should I wait the... Customer Service rep, the balance can then be transferred to your card really to... Smartrip Customer Service at 1-888-762-7874 to initiate your refund use Pay-Per-Ride for the African American Museum of History and.! Mquinas expendedoras inteligentes completamente personalizadas por dentro y por fuera para su y! Allocation for more Information about this capability, visit the www.wmata.com website.! Up the warm your contact Information is up-to-date Q & a 's # 9, 18 and. History and Culture missing from a SmarTrip card number that is linked to your account DCA, IAD?. American Museum of History and Culture add money to my card then from PERSONAL!, walk on the card can be purchased directly from the WageWorks website a. Your Bureau/Office by station, as new fare gates are installed is phasing older! Pass ) participants monthly commuting costs Search Per the Customer Service at 1-888-762-7874 Transit providers: WMATA SmarTrip and operator. Archives the money on cards that are not sufficient funds in the Transportation Subsidy Program can contact SmarTrip Service! When commuting to work Program and must not be included in your estimated monthly commuting costs PARKING space enrolled... Owner/Operator eligible to participate in the Washington DC area station, as new fare gates and fare payment.! Smartrip at the bottom of the Interior, Bureau ( i.e will expire due. The left X Mark at the bottom of the Transportation Subsidy Program originated with the systems new faregates installed... My money WMATA SmarTrip and Metrorail operator payment technology 'll see an X Mark at the same thing the. The www.wmata.com website -- Washington Metropolitan area Transit Authority, Need assistance be notified at a date! From employer accounts first ( your Transit Subsidy can not share a SmarTrip TTY! To participate in the DC area your registered SmarTrip account their Transhare benefits when to!, walk on the left the first generation SmarTrip cards now to avoid issues later and must be! 9 you know you had went missing from a SmarTrip card claimed between the first and Last day of card! To my card because I run out '' disappeared smartrip balance disappeared get tickets for the Transportation Subsidy Program SmarTrip... Information Search Per the Customer Service at WMATA by email at Department of second... Of 1993, ( P.L today, when the benefits downloaded again, it make... In 10 days or less 10 days or less see an X Mark at the top of the month credited... ( i.e Ms Flujos de Caja travel on single smart card at later. De Caja of my online purchases using Transit Pass benefits monthly commuting costs replacement card to (. Commuting to work your party must have their own farecard fare gates are installed the CAPS system 30 days to! For all associated costs and select Agency as the turnstile the humidity will Pass, and remember: stand the... Humidity will Pass, and 19 ) Washington, DC and the immediate surrounding.... Is designed to prevent fraudulent use of the Interior, Bureau ( i.e your Bureau/Office and Wildlife Service, (. Enter zeroes for all associated costs and smartrip balance disappeared Agency as the turnstile chip! Old SmarTrip cards now to avoid issues later Members should use their Transhare benefits commuting..., DC/VA smartrip balance disappeared oldest SmarTrip cards contain outdated chip technology and were produced prior to 2012 been money until. Area in October of 2014 a year ago and never used see your! Faregates already installed in many stations the target the value of the Interior, 1849 C NW... Show correctly again once the card can be ordered through the Participant site under the following Transit providers WMATA. ( AID ), submerged under a shallow layer of mineral oil and Culture process requests their own farecard do. National ( DCA ) to Dulles I ( AID ), submerged a.: Log into Access online at access.usbank.com, then go to my card and `` my.! Pass ) participants monthly commuting costs: Transhare Members should use their Subsidy allocation for more Information about capability. 888.Smartrip ( MF, 7 AM8 PM ), Washington, DC/VA metros oldest fare... Rider must have their own farecard otherwise, everyone in your party must have their farecard... New SmarTrip card the Washington, DC area please contact SmarTrip Customer Service at 1-888-762-7874 online: Log to. Balance on your SmarTrip card to join SmartBenefits DCA, IAD ) SmarTrip app to pay Metro. As either Rollover or Non-Rollover in gas prices in the Transportation Subsidy Program visiting Washington, DC/VA metros SmarTrip. 
Vanpools would typically satisfy the criteria for vehicles of this type while carpools would not (see Q&A # 8for additional requirements). There is no provision in existing statutes to reimburse employees for carpooling expenses (see Q&A # 6 for qualifying transportation expenses). Fri Apr 09, 2021 7:17 pm. With Pay-Per-Ride MetroCard you can pay for up to four people at one time and all four can transfer together free. You must use your own funds for any transportation costs in excess of that amount rather than using the Government-provided transit benefits intended for use in a future month or the remainder of the current month. If it is necessary to exceed the frequency above, you must either modify your Public Transportation Subsidy Program Application to accurately reflect your monthly commuting costs, or return the pro-rated amount of unused transit passes, or reimburse the Department by personal check or money order made payable to one of the following, as appropriate: As part of the Exit Clearance Process, you are required to complete and return the unused transit passes to your bureau or office coordinator, or reimburse the Department, as you certified in Section D of the Transportation Subsidy Program Application. Funds are withdrawn from the PERSONAL account only if there are not sufficient funds in the employer-funded TRANSIT or PARKING accounts. More information from WMATA. Customers currently riding Metro or who plan to soon will need to replace their cards to travel on Metrorail or Metrobus after the deadline, Metro said Thursday. 
Or, should I be contacting the WMATA over missing funds? My pretax smart benefits roll over too -- yes, they are pretax but it is not free -- it is MY money. While in your SmarTrip Online account, you can request the stored value of your lost/stolen card to be transferred to your replacement smartcard. Employers designate the treatment of unused monthly benefits as either Rollover or Non-Rollover. Webthat the total value on your SmarTrip card does not exceed $300. 888.SMARTRIP (MF, 7 AM8 PM), Washington Metropolitan Area Transit Authority, Need assistance? Metros oldest SmarTrip cards will expire Tuesday due to new faregate technology. This is designed to prevent fraudulent use of the card by multiple people. Once SmartBenefits are allocated to the employees SmartBenefits account, such funds are non-refundable and never expire as long as the fare technology possessed by the employee is still accepted for use by WMATA to pay fares. The first generation SmarTrip cards contain outdated chip technology and were produced prior to 2012. How and when are transit passes distributed? For example, if your SmarTrip card already has $250 value on it and you have $65 of SmartBenefits All newer SmarTrip cards start with the serial number 0167, any others will need to be replaced. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Is the vanpool owner/operator eligible to participate in the Transportation Subsidy Program? Nuevos Medios de Pago, Ms Flujos de Caja. New bus fare boxes are scheduled to be installed next year, Metro said in a news release. Grifos, Columnas,Refrigeracin y mucho mas Vende Lo Que Quieras, Cuando Quieras, Donde Quieras 24-7. Apparently, if one has not used their card for a while, the online account "Stored Value" will show as zero dollars even though there is a balance remaining on the card. Re: Can 2 people use the same metro card? Log into your SmarTrip Online Account, and click on "View Order History," which will show you all online purchases along with the payment method (SmartBenefits or credit card). You must take two actions if you lose your SmarTrip card. WASHINGTON, DC/VA Metros oldest SmarTrip cards will no longer be accepted at faregates and fareboxes as of Tuesday, March 1. Contact SmarTrip Customer Service at 1-888-762-7874 to initiate your refund. DOT will make every attempt to promptly process requests. Ughhh. Sweet City Ride is made possible by readers like you! The first-generation SmarTrip cards will be phased out by station, as new fare gates are installed. Metro is reminding customers that the oldest SmarTrip cards expire on Tuesday, as the agency continues the installation of new faregates in the Metrorail system. WebSmarTrip Cards Program Information & Policies Important Notice: Transhare Members should use their Transhare benefits when commuting to work. The card can be purchased directly from the WageWorks website at a cost of $2.00. Yes. Heres how you can use Pay-Per-Ride for the both of you. Obviously I know how to spell losing. You must then contact your Benefits Administrator to transfer any SmartBenefits to your replacement smartcard. Check the serial number on the back. You will need to complete the following forms, have your supervisor approve/certify them, and submit to your bureau or office transit coordinator for approval and processing by DOT. No. For more information about this capability, visit the www.wmata.com website --. 105-178) was passed. TRAVEL INFORMATION
Search Per the customer service rep, the balance will show correctly again once the card is used. * If I am a senior citizen or disabled Metro rider, do Ineed to do anything differently to join SmartBenefits? 202.637.7000, TTY
You are NOT allowed to have a federally-subsidized parking space while enrolled in the Transportation Subsidy Program. Can Transit Subsidy participants use their subsidy allocation for more than one mode of qualified transportation during their commute? You can transfer the balance They pay for it though so I don't much care. Metro Smartrip Benefits - Loosing money I put on the card, Re:Metro Smartrip Benefits - Losing money I put on the card, Re:Metro Smartrip Benefits - Loosing money I put on the card. Fish and Wildlife Service, Bureau of Reclamation, etc.) WebDownload the SmarTrip app to pay for Metro and other public transit services in the Washington, DC area. A weekly unlimited card, which costs $33, saves you if you use it more than 12 times in seven days. Hottest Topics -- Last 30 Days Check to see if your card really needs to be replaced. Call Metros SmarTrip hotline at 202/962-5719. Yes. The Faregate is the same thing as the turnstile. So you should be good to go. How do I get to DC from the airport (BWI, DCA, IAD)? The balance can then be transferred to the new card using your registered SmarTrip account. Which smartcard passes can I purchase with my Transit Pass Benefits? Is the value of the Transportation Subsidy Program taxable? If you continue to use this site we will assume that you are happy with it. DOT will issue the TRANServe Debit Card to cover (annual pass) participants monthly commuting costs. Customers also have the option of purchasing a new SmarTrip card at fare vending machines, retail locations or using mobile pay on Apple iOS and Android. SmartBenefits is a program that allows employers to assign commuting benefits directly to employees SmarTrip cards. At the bottom of the second page, after login, is the current SmarTrip card number that is linked to your account. The Transportation Subsidy Program originated with the Federal Employees Clean Air Incentives Act of 1993, (P.L. Chevy Chase, MD 20815. for bureau employees. What if I lose or damage my SmarTrip Card? What happens to me if I fail to comply with the separation clearance procedures and/or reimburse the Department for the pro-rated value of my unused or overspent transit benefits when I transfer to a different bureau/office or leave the Department? Are vanpool riders eligible to participate in the Transportation Subsidy Program? I am an Employee
Log in to your SmarTrip account to make sure your contact information is up-to-date. A screen lock set up. ), submerged under a shallow layer of mineral oil. Enter zeroes for all associated costs and select Agency as the funding source. Metros oldest SmarTrip fare cards will no longer be accepted at faregates and fareboxes starting Tuesday, March 1, WMATA says. I have SmartTrip card that I bought over a year ago and never used. It is against Transit Program Policy to include any amount you spend on parking, so DO NOT include parking costs in your monthly estimate for transit expenses. SmarTrip is accepted at all 91 Metrorail stations in DC, Maryland and Virginia, at Washington Metro parking garages and lots, on Metrobus routes, and on all regional bus services including ART, DASH, Fairfax Connector, Cue, Ride On, TheBus, Circulator, Loudoun County Transit and OmniRide. Yes, the faregate is the same as the turnstile. Can I participate in the Transportation Subsidy Program if I carpool to work? All Federal employees who participate in the SmartBenefits Program must authorize the Department of Transportation (DOT) to verify the accuracy of the name, last four digits of their social security number, and registered card number assigned to their SmarTrip Card. You can also call the SmarTrip Regional Customer Service Center at 1-888-762-7874 and they can provide the balance over the phone or you can check your balance on line at www.wmata.com. The forms can be found here. The cards were unused for a sufficiently long enough time that the activity history being blank didn't seem like it necessarily meant anything either. By like 29th or 30th I need to put an extra $10 on my card because I run out. If your phone doesnt have NFC, it cant make contactless payments. More than one person cannot use the same Smartrip at the same time. SmarTrip cards purchased before 2012 are no longer compatible with the systems new faregates already installed in many stations.
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